Customer support

Getting Started

All the info you need to get start as well as common questions.

Billing Help

You have a billing enquiries or are unsure about a payment?

Account Access

Having trouble logging into your account or need to close your account?

Other Enquiries

Need to contact us for any other reason?

Getting Started

Create an account

Register your phone numbers with us so that if a phone ever goes missing, we can start calling it straight away. There's no risk in trying the service: no minimum contract, cancel whenever you wish, and a 30-day money-back guarantee. Click below to get started now.

How quickly do the calls start?

Almost instantly. As soon as you press the button in your dashboard (or ask Alexa), our system starts calling your phone. With Emergency Search Mode we call every 5 minutes for 30 minutes, and with Retry Over 24 Hours we keep trying for a full day.

How the service works

CallPh.One places automated calls to a phone you have registered, over and over, until someone answers — you, or whoever is near it. When the call is picked up, we play a friendly recorded message telling the person how to return the phone to its owner. You follow everything live from your dashboard: each call attempt and its outcome, such as 'ringing', 'unreachable' or 'voicemail detected'.

We never locate, track or map any phone. There is no app to install and nothing to set up on the phone in advance — it just needs to be able to receive a normal call.

Will the finder see my personal details?

No. The person who answers only hears our neutral automated message explaining how to return the phone. Your name, number and account details are never shared with the finder.

Will the service work with any phone?

CallPh.One works with any mobile phone number that can receive normal voice calls — every network and every handset: Android, iPhone, and even basic non-smart "dumb" phones. Because we simply ring the phone, it doesn't matter how old or simple the handset is. There is no app or software to install, and the phone does not need internet access, GPS or any settings enabled.

Which phone networks are supported?

All of them. Because we simply call your phone over the ordinary telephone network, it works on any operator, at home or abroad. Your phone does not need to be connected to the internet.

Will CallPh.One work if the phone is switched off?

A phone that is switched off cannot ring, but our retry features are built for exactly this. With Retry Over 24 Hours we keep calling for a full 24 hours, so the moment the phone is switched back on or comes back into signal, the calls resume. Your dashboard shows the status of every attempt so you always know where things stand.

Is my information safe?

Yes. We only ever call the numbers you register on your account, and we never share your personal details with anyone who answers. Your account data is held securely and used only to provide the service, as set out in our Privacy Policy.

How many phones can I protect?

It depends on your plan: Standard covers 1 device, Premium covers 3 and Premium Plus covers 6. You can change plan at any time from your dashboard.

What countries does CallPh.One work in?

CallPh.One works worldwide. If your phone's number can receive a call, we can ring it — wherever in the world it (or you) happen to be. Standard international calling rules apply if your phone is roaming.

Alexa

How do I connect Alexa to CallPh.One?

Log in to your CallPh.One dashboard and go to Settings → Alexa integration, then press the connect button. You'll be taken to Amazon to sign in to your Alexa account and approve the link. Once connected, you'll see a list of your registered devices, and you can choose which of them Alexa can call. You'll need a CallPh.One account with an active plan and a device with Alexa.

How do I choose which phones Alexa can call?

On the Settings → Alexa integration page, every device has an "Alexa calling" switch — turn it on or off to include or exclude that device from your Alexa prompts. You can also set one device as your default: that's the phone Alexa calls when you say "Alexa, ask CallPhone to call my phone."

What can I say to Alexa?
  • "Alexa, ask CallPhone to call my phone" — calls your default device.
  • "Alexa, ask CallPhone to call John's phone" — calls the device with that name (device names are set in your dashboard).
  • "Alexa, open CallPhone" — reads out the devices enabled on your account.
Which languages does the Alexa skill support?

Alexa native voice support is available in the following languages:

  • English (UK)

We're adding more languages soon.

Billing Help

I've been charged and want to cancel my account

You can cancel your account in only a couple of clicks. Simply log in (click the button below), navigate to the "Settings" page, go down to "Account status" and then click the "Close account" button.

You can also manage cancellations, billing questions and refunds at our dedicated billing support site, worldlocation.services.

Alternatively you can contact customer support for assistance.

I've been charged but don't have an account

Charges from us appear on your card statement with the reference WORLDLOCATION.SERVICES. You can look up any charge, cancel a plan or request a refund at our dedicated billing site, worldlocation.services. If you are seeing a different reference, the charge is not from our company. If you believe you have been incorrectly charged by us, please contact support and we will help you straight away.

Contact Support

What is your refund policy?

We offer a 30-day money-back guarantee on subscription charges; trial charges are not refundable. When a refund is made your plan is cancelled and access ends. Read the full refund policy here, or request a refund via worldlocation.services or by emailing [email protected].

Account access

I'm having trouble logging in to my account

If you cannot access your account because you have forgotten your password, please reset your password.

If you are unsure why you cannot access your account, please contact customer support.

Reset password Contact support

I haven't received my verification email

When you join our service, we will send you an email with a link in it. You must click the link to confirm your email address, so we can proceed with setting up your account. If you haven't had this email yet, please check your junk or spam folders in case it didn't make it into your inbox.

If you have already waited a while, and checked your junk folder, but still haven't seen the email, please contact customer support.

Contact Support

I'd like to close my account

We've made it very easy for you to close your account if you no longer wish to use CallPh.One.

Simply login (click the button below), navigate to the "Settings" page, click on the "Account" button and then click the "Cancel account" button at the bottom of the page.

You may also close your account through worldlocation.services.

Alternatively you can contact customer support for assistance.

Any other questions?

If you have any other questions not answered in this help section please contact our support team.